Contact Us
General Inquiries
This is intended for [location/country] inquiries only; for non-[location/country] inquiries, please use the contact us page for that specific Baxter location.
Toll Free: 1-800-422-9837
Local: 1-224-948-1812
Patients
Renal Home Services
Please contact customer services at:
Toll Free: 1-800-284-4060
Local: 1-224-948-1840
Please contact pharmacy team at:
Toll Free: 1-800-417-1434
Report an Adverse Event
Please contact global patient safety at:
Toll Free: 1-866-888-2472
Local: 1-224-948-1844
Email: [email protected]
Healthcare Professionals
Customer Service
For Customer Service for Baxter products outside of Home Patient requests please contact Baxter’s Center for Service at:
Toll-Free: 1-888-229-0001
Local: 1-224-948-1856
Report an Adverse Event
Please contact Global Patient Safety at:
Toll Free: 1-866-888-2472
Local: 1-224-948-1844
Email: [email protected]
Report a Product Complaint
Please contact Corporate Product Surveillance at:
Hospital Products
Toll-Free: 1-800-437-5176
Local: 1-224-948-1815
Renal
Toll-Free: 1-888-736-2543 #3
Local: 1-224-948-1836
eCommerce Business
For information regarding Baxter eCommerce Business, please visit our eServices website.
For any questions or to report any issues using the eServices Center site, please call the eCommerce Support Desk at:
Toll-Free: 1-877-334-2298 #1.
Parts, Services and Technical Support
For technical assistance for infusion pumps, pharmacy automation, and renal products manufactured and/or distributed by Baxter Healthcare, please click on the link below.
eServices: Portal do Cliente Baxter
A Baxter disponibiliza aos seus clientes uma solução inovadora on-line para otimizar a gestão de encomendas: eServices: Portal do Cliente Baxter.
Através do eServices, o cliente tem a possibilidade de verificar o estado das encomendas atuais, ver histórico, descarregar documentação, aceder ao catálogo de produtos, consultar faturas e receber suporte on-line em tempo real acerca da plataforma.
Medical information
Our medical information team works to inform and educate healthcare professionals and patients about our products by providing clinical and scientific information that can support clinical decision making.
Click here for medical information.
Medical Information enquiries
For medical information enquiries, correspondence will be standard in the English language.
- If you require correspondence in your local language, please indicate this at the beginning of your email. Please note that correspondence in any language other than English may take longer due to translations.
- If you do not indicate a language preference, correspondence will be in the English language.
To help the Medical Information team efficiently respond to your enquiry, please provide the following information:
- Your first and last name
- Name of hospital or institution (For Healthcare Professionals only)
- Your Profession/ Job Title (For Healthcare Professionals only)
- Your email address
- Details of your enquiry
If you are a patient, please indicate if you are the patient or a relative/friend
Please email your inquiry to [email protected]
Information & personal data
All information and personal data you provide will be processed by Baxter as a responsible entity (data controller) for the purposes of providing you with a response to your medical information inquiry and to enable us to deal with your inquiry appropriately, and if applicable, for the monitoring of Baxter medicinal and device products' safety. In these circumstances, we may share your data with health authorities as required by applicable laws and with other Baxter entities involved in monitoring our product safety as well as with our service providers. Other Baxter entities and service providers may be located in countries outside the EU/EEA and not provide for the same level of data protection as required in the EU, however they are contractually bound and obliged to comply with our local privacy standards. You have a right of access and correction of your personal data which we hold about you. Your data will be protected and kept confidential in line with Baxter policies and local regulations.